Responsibilities

Monitoring ServiceNow incident queues for your assigned functional areas

Performing initial evaluation and triage of support tickets

Communicating directly with impacted users to understand reported issues

Analyzing issues and determining the appropriate path to resolution

Performing SAP configuration changes as needed to resolve break/fix issues

Coordinating with technical teams when development or cross-functional support is required

Working with business users to validate solutions and capture test evidence

Documenting analysis, actions taken, and resolution details in accordance with support processes

Qualifications

BA/BS degree in Computer Science, Engineering, Information Technology, or a related field

5 to 8 years of experience in an SAP-related IT role

Exposure to S/4HANA and ECC is preferred

Experience with NACE output determination, BRF+ and PPF

Experience with ALE / IDOC inbound and outbound integration

Experience with modern event-based, SAP API integration is preferred

Hands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modules

Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations

Excellent written and verbal communication skills in English

Strong knowledge of SAP logistics processes and concepts, including delivery creation, route determination, shipping point determination, batch management, directed picking, directed putaway, shipment creation, shipment cost documents, freight orders, freight settlement and post goods issue

Strong knowledge of SAP configuration nodes related to warehousing, logistics and transportation management process areas

Experience with Rev-Trac, Cloud ALM,



or similar tools used to transport changes across system environments

Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems

Strong analytical and problem-solving skills

Ability to work effectively with business users, technical teams, and cross-functional stakeholders

Ability to manage multiple support issues and priorities in a fast-paced environment

Self-starter with a proactive mindset and strong attention to detail

Benefits

Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus

Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership

Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences

Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme

Health: General internal wellbeing programme, access to wellbeing apps

Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

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📌 SAP S/4HANA Logistics (EWM - IM - LE -TM Support) (Ejido de la Finca)
🏢 Endava
📍 Ejido de la Finca