The Master Planning Scheduler manages customer requests by creating the interface between the site and sales. Responsible for confirming customer orders and managing production for Final Assembly. He defines the production plan compatible with the capacity and technical constraints of the production line while respecting the customer's request. He is the main contact for the sales department for all requests for items, including trading items.
Respond to all product requests (for external, internal or inter-site customers)
Handle scheduling and alarms. Communicate potential customer delays to sales
Establish the workload plan of the production line, in relation to capacity constraints and component availability
Lead MPS points and follow the associated action plans
Propose changes as part of the continuous improvement of the model, and the improvement of customer service performance
Take into account changes (Technical Evolution Sheet, transfer) and inform the PFEPs if they have an impact on customer consumption
Filter entered orders and process order changes
Qualifications
Bachelor’s degree on Industrial engineering or similar
Mid-level 2 - 5 years of relevant work experience
English proficiency both spoke and written
Knowledge on supply chain tools such as MRP, MPS, ERP - SAP for Customer orders and plan orders.
Capable of arrange production according to needs, steer the priorities with the supplier, set replenishment/production priorities according to customer needs, define action plans when there is a blocking point for customer stock replenishment and perform proactive communication to customers.