**Are you a customer service expert looking for a new challenge?**
We are looking for motivated and customer-focused individuals to join our Finance Customer Service team. If you are passionate about helping people and thrive in a fast-paced environment, this is the perfect opportunity for you!
**What You'll Do**:
- Provide an excellent customer experience by handling inbound calls and chats related to vehicle financing.
- Help customers with a variety of requests, including payment extensions, due date changes, and payment research.
- Research and correct items like misapplied payments or balance disputes.
- Discuss past due accounts with customers and establish acceptable arrangements.
- Maintain a high level of agility to adapt to changes in technology and processes.
**What We're Looking For**:
- Prior experience in customer service is required. Call center experience is highly preferred.
- Proven bilingual proficiency in English (both spoken and written) with previous work experience in the language.
- A strong customer service mindset.
- Some college or university coursework is a must, while a Bachelor's degree is preferred.
**Working Conditions**:
- This is a full-time, 48-hour per week role.
- Hybrid work arrangement: 4 days on-site (**Naucalpan**), with a possibility of working from home on Fridays and Saturdays.
- The salary range is from $16,000 to $20,000 mxn




**We offer a collaborative and supportive team environment with extensive training to set you up for success. We also provide a comprehensive benefits package, including**:
- **30 days of Christmas bonus**:
- **100% vacation premium**:
- **Grocery vouchers**:
- **A savings fund**:
- **Major medical insurance**:
- **Life insurance**:
- **A pension plan**:
- **On-site dining**:
- **Parking**:
- **Transportation service**
**Join us and help build lifetime customer relationships!**
- **Note: This position is scheduled to start the second week of October.**_
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $16,000.00 - $20,000.00 al mes
Beneficios:
- Aumentos salariales
- Ayuda o servicio de transporte
- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Escolaridad:
- Licenciatura terminada (Obligatorio)
Experiência:
- liderando equipos de atención a cliente: 1 año (Deseable)
- Atención al cliente: 2 años (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en 53126, Lomas Verdes 5a Sección (La Concordia), Méx.
Fecha de inicio prevista: 13/10/2025

📌 Finance Customer Service Representative (Call Center Agent) (Lomas Verdes 5a Sección)
🏢 CRH Talento IT
📍 Lomas Verdes 5a Sección