**Job Type**: Full-Time
**Compensation**: $5 USD per hour
**About the Role**
We're looking for a customer-focused **Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and ensuring they receive world-class service.
You’ll work closely with cross-functional teams and be a key part of delivering a seamless and positive customer experience.
**Key Responsibilities**
- Troubleshoot issues related to our product or service using internal tools and documentation
- Walk users through product features, configurations, and best practices
- Escalate complex or unresolved issues to Tier 2 support or escalations teams
- Maintain accurate records of customer interactions in the ticketing system
- Help improve internal and external support documentation
**Requirements**:
- 1-3 years of experience in a customer service and support role
- **Fluent in both English and Spanish (spoken and written)**:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk




- Basic understanding of common platforms (Windows/macOS, web browsers, etc.)
**What We Offer**
- **$5 USD per hour**:
- **Fully remote position** - work from anywhere
- Paid training and onboarding
- Growth and development opportunities
- Supportive, multicultural team environment
Pay: $55.00 - $90.00 per hour
Expected hours: 40 per week
Application question(s):
- How soon are you available to start if selected for this role?
- What is your current internet download and upload speed? (Please include both figures and a recent speed test link if available.)
- How many years of experience do you have in a customer service or support role?
- How many years of experience do you have handling inbound customer calls?
- How many years of experience do you have using Customer Relationship Management (CRM) tools such as Zendesk, Salesforce, or Microsoft Dynamics?
- Are you able to work full-time, Monday to Friday, from 8:00 AM to 5:00 PM EST?
- Please give us your equipment(Laptop or Computer) specs as well as what operating system you run
**Language**:
- Spanish (required)
- English (required)
Work Location: Remote

📌 Entry Level - Customer Support Specialist (Remote - Bilingual English/spanish) (México)
🏢 Sirius Support
📍 México