**Job Type**: Full-Time
**Compensation**: $5 USD per hour
**About the Role**
We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and ensuring they receive world-class service.
You’ll work closely with cross-functional teams and be a key part of delivering a seamless and positive customer experience.
**Key Responsibilities**:
- Handle inbound technical support calls from existing customers.
- Make outbound calls when necessary to follow up and ensure timely case closure.
- Maintain and update process documentation.
- Collaborate and communicate effectively with customer-side Subject Matter Experts (SMEs).
**Requirements**:
- Minimum 3 years of experience in technical support.
- Proven background in customer service.
- Networking experience (preferred).
- Hands-on experience with case management systems such as Microsoft Dynamics or Zendesk.
- Ability to handle both inbound and outbound calls.
- **Bilingual in English and Spanish (required).**:
- A Windows computer or laptop with at least **8GB of RAM**.
- Stable internet connection with a minimum speed of **100 Mbps**.




- Willingness to work on a **shifting schedule** (any day and any time of the week, up to 40 hours per week).
**Nice to Have (Not Required)**
- Experience supporting SaaS or cloud-based platforms
- Understanding of networking concepts (VPN, DNS, IP)
- Experience using remote support tools (TeamViewer, AnyDesk, etc.)
- Prior experience in a remote or distributed team environment
**What We Offer**
- **$5 USD per hour**:
- **Fully remote position** - work from anywhere
- Paid training and onboarding
- Growth and development opportunities
- Supportive, multicultural team environment
Pay: $55.00 - $90.00 per hour
Expected hours: 40 per week
Application Question(s):
- How soon are you available to start if selected for this role?
- What is your current internet download and upload speed? (Please include both figures and a recent speed test link)
- How many years of experience do you have handling inbound customer calls?
- How many years of experience do you have using Customer Relationship Management (CRM) tools such as Zendesk, Salesforce, or Microsoft Dynamics?
- Are you able to work full-time, Monday to Friday, from 8:00 AM to 5:00 PM EST?
- Are you currently employed?
- How many years of experience do you have in applied for role?
**Language**:
- English (required)
- Spanish (required)
Work Location: Remote

📌 Entry Level - Technical Customer Support Specialist (Remote - Bilingual English/spanish) (México)
🏢 Sirius Support
📍 México