**Key Responsibilities**:
- Answer all incoming calls and schedule appointments, redirect the calls, or keep messages.
- Answer all the customers' questions and address their complaints.
- Gather required information from patients and medical insurance providers.
- Verify medical insurance benefits and submit insurance claims.
- Prepare and manage outgoing mail.
- Place supply orders when necessary.
- Monitor and update records and files.
- Provide general administrative support for the practice.
**What We’re Looking For**:
- Fluency in English and Spanish.
- Experience and knowledge with medical insurance verification and submission of claims is a plus.
- Knowledge of common online systems.
- Strong communication and interpersonal skills across diverse audiences.




- Experience in roles such as customer service, administration, medical, interpreters, sales, or executive support.
- Ability to translate, interpret, or facilitate multilingual communication when needed.
- Tech-savvy and comfortable with virtual collaboration tools.
- Professionalism, adaptability, and a solutions-oriented mindset.
**Other Requirements**:
- Excellent WIFI (minimum 50 -100Mbps speed)
- Own Laptop or desktop computer
- External Monitor
- Sufficient backup power supply for power outages
- Good quality headset with a built-in microphone
- Working hours are Monday to Friday (US Time Zones)

📌 Bilingual Virtual Medical Receptionists for Optometry Practices (Fully Remote for Us-based Client) (Ciudad de México)
🏢 Unbottleneck®
📍 Ciudad de México