**About Us**
We are a fast-growing sales and marketing company specializing in outbound call center operations. Our Mexico City Reforma office is dynamic, competitive, and results-driven. We focus on high-volume sales campaigns and value leaders who can motivate teams to consistently deliver results.
**Role Overview**
**Key Responsibilities**
- Manage day-to-day operations of the call center floor (20-30+ agents).
- Drive sales performance through coaching, training, and real-time feedback.
- Monitor metrics: conversion rates, lead handling, talk time, and closing rates.
- Implement scripts, objection-handling strategies, and proven sales systems.
- Motivate the team with incentives, energy, and leadership presence.
- Report daily results to upper management and adjust strategies as needed.
- Ensure attendance, discipline, and adherence to company policies.
**Qualifications**




- Minimum **3 years of proven experience** managing call center sales teams.
- Track record of **exceeding sales targets** in phone-based environments.
- Strong leadership, coaching, and motivational skills.
- Fluent in **Spanish**; English proficiency a plus.
- Hands-on mentality with the ability to control a sales floor.
- Knowledge of CRMs, dialers, and sales KPIs.
**What We Offer**
- Competitive **base salary (MXN)** + **high performance bonuses**.
- Growth opportunity in a rapidly expanding company.
- Professional, energetic environment in Reforma’s business district.
- Weekly and monthly incentives for top managers and teams.
Pay: $80,000.00 - $120,000.00 per month
**Experience**:
- call center : 3 years (required)
**Location**:
- 06600, Juárez, CDMX (required)
Work Location: In person

📌 Call Center Floor Manager - Sales (Mexico City, Reforma) (Ciudad Juárez)
🏢 USA GREEN IMPROVEMENT
📍 Ciudad Juárez