Provide advanced operational support, troubleshooting, administration, and maintenance of enterprise network infrastructure while acting as the escalation point for Level-1 support teams.

Requirements:
Incident Management Resolve escalated network incidents.
Perform advanced troubleshooting and root cause analysis.
Coordinate with vendors and engineering teams when required.
Routing & Switching Support and troubleshoot enterprise network environments, including:
OSPF
EIGRP
BGP
VLANs
STP (Spanning Tree Protocol)
EtherChannel
QoS
Layer 2 and Layer 3 networking
Wireless Support Manage and troubleshoot Cisco and Aruba wireless environments, including:
Wireless controllers
Access points
Authentication services
Connectivity issues
Firewall & Security Administer and support:
Palo Alto firewalls
Cisco ASA/FTD firewalls
VPN technologies
NAT configurations
High Availability (HA) environments
Cisco ISE
Network Access Control (NAC)
Network security policies
SD-WAN & WAN Operations Support enterprise WAN and SD-WAN environments.
Perform carrier troubleshooting and network optimization activities.
Change Management Execute approved network changes, upgrades, deployments, and maintenance activities in accordance with established change management processes.
Monitoring & Performance Management Monitor network health and availability.
Analyze performance trends.
Proactively identify operational risks and improvement opportunities.
Vendor Coordination Work directly with vendors including:
Cisco TAC
Palo Alto
Aruba
Internet Service Providers (ISPs)
Other technology partners




Documentation Maintain and update:
Network diagrams
Standard Operating Procedures (SOPs)
Knowledge base articles
Configuration records
Operational documentation
Collaboration Work closely with Service Desk, Infrastructure, Security, and Engineering teams to ensure operational excellence.
Tools & Platforms ServiceNow
Jira
SolarWinds
Cisco Prime
Cisco DNA Center (DNAC)
NetBrain
Wireshark
Network monitoring and management platforms
Required Experience Minimum 5 years of experience in enterprise networking, operations, and support environments.
Experience level is a suggested requirement based on the engineering scope of the role.
Required Technical Skills Routing & Switching
Wireless Networking
SD-WAN
Firewall Administration
Network Security
VPN Technologies
Network Monitoring
Advanced Troubleshooting
Preferred Certifications CCNA
CCNP
Aruba Wireless Certifications (ACMA, ACMP, ACCP)
Education Bachelor's Degree in Computer Science, Information Technology, or a related field.
Key Deliverables Maintain network stability and availability.
Resolve incidents within defined SLAs.
Successfully execute network changes and upgrades.
Maintain accurate technical documentation.
Drive continuous operational improvement.
Core Competencies Routing & Switching (OSPF, EIGRP, BGP)
Cisco & Aruba Wireless
Palo Alto / Cisco Firewalls
VPN & Remote Connectivity
Cisco ISE / NAC
SD-WAN Operations
Network Performance & Monitoring
Major Incident Support
Change & Release Execution
Vendor Management & Troubleshooting

📌 Network Support (Unión y Progreso)
🏢 Techunting
📍 Unión y Progreso