We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads and existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.

The idóneo candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.

Working Hours: 10:00 AM – 6:00 PM EST

Responsibilities

Lead / Quote Follow-Up & Conversion

Follow up on existing quotes at pre-determined times

Engage prospects to understand trip details, needs, and decision timelines

Convert qualified leads into booked reservations

Customer Relationship Management

Build rapport with schools, corporate clients, tour groups, and private customers

Maintain consistent communication throughout the sales cycle

Provide professional, friendly, and knowledgeable service

Objection Handling & Closing

Address customer questions regarding pricing, availability, and safety

Reinforce company value propositions (safety record,



reliability, service quality)

Proactively close sales and secure deposits

Lead Management & CRM Tracking

Maintain accurate records of all interactions in CRM system

Track lead status, follow-ups, and conversion outcomes

Ensure no opportunities fall through the cracks

Feedback Collection & Continuous Improvement

Gather feedback from lost or inactive leads

Identify trends in objections or lost business

Provide insights to management to improve pricing, service, and sales strategy

Metrics and Performance Tracking

Conversion rates

Contact rate

Quote to Reservation

Quote to Re-Quote

Follow-up completion rate

Customer satisfaction scores

Qualifications

2+ years of inside sales, customer service, or call center experience

Strong phone presence and written communication skills

Excellent organizational and time management abilities

Comfortable using CRM systems and sales tools

Ability to handle multiple inquiries and prioritize effectively

Self-motivated with a results-oriented mindset

Outbound calls made on time

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📌 Inside Sales Consultant (Centro Cívico)
🏢 1840&Company
📍 Centro Cívico