The Role
1. Incident and Request Management in the AMS Environment

Analyze and resolve functional incidents in SAP BPC , related to:

Financial planning, budgeting, and forecasting processes

Financial consolidation

Data loads, validations, business rules, and reporting

Handle incidents and requests in SAP BW , ensuring:

Proper execution of ETL data load processes

Data availability and consistency in InfoProviders (DSOs, InfoCubes, ADSOs)

Correct operation of queries and reports

Verify data flows between source systems and SAP BW/BPC , identifying load errors, inconsistencies, or data deviations.

Manage tickets under the AMS operating model , complying with defined priorities, impact levels, response times, and SLAs .

2. Functional Analysis and Process Validation

Analyze and validate SAP BPC functional configurations , including:

Models, dimensions, and hierarchies

Business rules, validations, and planning logic

Consolidation and reporting processes

Validate SAP BW functional processes , including:

Data flows, transformations, and rules

Data quality, integrity, and traceability

Review end‑to‑end processes , from data sources to final BPC/BW reports.

Document findings, root causes , deviations, and implemented solutions, ensuring traceability and operational consistency .

3. Technical Coordination within the SAP Ecosystem

Collaborate with ABAP/BW developers to resolve incidents and implement functional adjustments.

Coordinate with integration teams , Basis/infrastructure , and other SAP modules when cross‑system or cross‑module dependencies exist.

Follow up on technical‑functional activities until effective closure and business validation are achieved.

4. Documentation and Operational Compliance

Maintain up‑to‑date functional documentation , including:





SAP BPC and SAP BW configurations

Operating procedures

KEDs / KBAs

AMS support evidence

Prepare information and supporting materials for internal audits , change controls, and IT reviews.

5. Support for Testing, Changes, and Releases

Participate in functional testing (SIT/UAT) for changes, fixes, or new functionalities in SAP BPC and SAP BW .

Design and execute functional test cases , validating results against business rules.

Validate functional deliverables and support deployments, releases, and post‑implementation stabilization (hypercare) .

6. Continuous Improvement within the AMS Service

Identify improvement opportunities in:

Planning, consolidation, and analytics processes

Data flows and quality controls

SAP BPC and SAP BW functional configurations

Propose initiatives that enhance stability, efficiency, reliability, and data traceability .

Contribute to the evolution of the AMS service from a functional and business‑oriented perspective .

Who You Are
Required Knowledge and Skills
Functional and Technical Knowledge

SAP BPC :

Financial planning, budgeting, and forecasting

Financial consolidation

Models, dimensions, hierarchies, and business rules

SAP BW :

Data load processes

Transformations and validations

Data modeling and reporting

Knowledge of integrations between source systems and SAP BW/BPC .

Ability to interpret logs, error messages, and data structures .

Desirable:





Basic SQL knowledge

ITIL methodologies applied to AMS services

Tools and Technologies (Desirable)

Familiarity with ABAP for functional analysis and support (not development).

Knowledge of the Software Development Life Cycle (SDLC) .

Use of support tools:

ServiceNow, Jira

Automation and operations tools:

Control‑M

Collaboration tools:

Microsoft Office, Teams, OneDrive

Soft Skills

Problem solving : ability to diagnose and resolve incidents under pressure.

Clear communication with business users and technical teams.

Strong customer and service orientation .

Teamwork and cross‑functional collaboration.

Time and priority management in AMS environments.

Self‑learning mindset , analytical thinking, proactivity, and results orientation.

Requirements

Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology , or a related field.

3+ years of experience in SAP BPC and SAP BW.

Previous experience providing SAP functional support within an AMS model .

Proven experience in SAP BPC and SAP BW .

Knowledge of financial, planning, and analytics processes .

Basic English required ; intermediate level desirable for documentation and communication.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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📌 SAP BPC / SAP BW Functional Analyst - AMS (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México