Key Responsibilities
CRM Support & Administration
Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.
Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
Ensure compliance with SLAs, governance, and HCC requirements.
Lead UAT testing, system validations, and deployments in collaboration with IT teams.
Execute operational activities such as:
Cycle plan management
Bulk uploads (holidays, structures, key messages)
Product and content updates (Approved Emails, Veeva Materials)
Analyze business requirements and lead solution design with IT and stakeholders.
Manage user lifecycle (access, approvals, license optimization, and certifications).