We are seeking a proactive and customer-focused **Junior Service Desk Support Engineer** to join our team.
In this role, you will be responsible for ticket triage, gathering requirements to resolve tickets, and assisting end-users with hardware and software-related issues. This position offers an excellent opportunity to enhance your technical and communication skills in a dynamic support environment.
**Responsibilities**
- Handle ticket triage and gather necessary requirements for resolution
- Assist customer employees with hardware tracking and troubleshooting
- Provide support for remote working issues encountered by end-users
- Help manage user access-related tasks using Active Directory
- Collaborate with service desk teams to effectively resolve technical challenges
- Identify and escalate issues for advanced troubleshooting or resolution
- Maintain a high level of customer service and clear communication during issue resolution
- Ensure all resolved tickets comply with established processes and standards
**Requirements**:
- 1+ years of experience in service desk support or a related field
- Competency in Active Directory for managing access and user accounts
- Knowledge of Microsoft Windows, macOS, and troubleshooting techniques
- Skills in customer service and support strategies
- Strong written and verbal communication abilities
- Upper-intermediate proficiency in English (B2+)
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses,



eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Junior Service Desk Support Engineer (México)
🏢 Epam Systems
📍 México