Lead or senior levels of these positions may:
- Handle escalated or more complex issues,
- Coordinate team activities or those of agency contract staff,
- Support supervisor or manager activities,
- Support the design, review and implementation of processes and procedures."
**General Job Description**
Under limited guidance completes the following tasks:
- Provide forward thinking solutions for shipment issues leading to positive customer interactions.
- Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
- Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
- Interact with other functional areas to identify needs of top accounts.
- Within established authorities, determines and authorizes solutions to resolve customer issues.
- Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
- Resolve issues documented in COVs through internal and external contacts. Follow-up to ensure recommended actions are taken.
- Perform other duties as assigned.
**Minimum Requirements**:
**Minimum Education**:
- High School diploma
- Fluent in English (750 TOEIC points)
**Minimum Experience**:
- Three (3) years of experience related to customer service in a service environment/industry
**Minimum Required Skills**:
- Extensive knowledge of FedEx tracking systems Interpersonal Skills
- Excellent Written & Verbal Communication Skills
- Detail oriented
- Proven ability to effectively negotiate sensitive customer issues
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills




- Skill at using mental reasoning or research to gain insight into or solve problems
**Indicaciones para postulación interna al boletín**
Si estás interesado en aplicar, por favor **sube un solo archivo en formato PDF** que contenga los siguientes documentos:
1.**Currículum actualizado**
2.**Carta de intención**
3.**Imagen del resultado vigente del examen TOEIC**, con un puntaje mínimo de **750** puntos**
- Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación._
Este archivo debe ser cargado en el sistema **Workday**, en el campo correspondiente al **currículum**.
**Importante**: Con fundamento en la política 4-15 de Posibilidad de Carrera del Manual de Gente de LAC: _"El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“_
️ **Vigencia del boletín**:del 15 al 21**de OCTUBRE de 2025**
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Lm178: Specialty Customer Representative (Cuautitlán)
🏢 Fedex LAC
📍 Cuautitlán