Complex Director of Leisure Sales
The Director of Luxury Sales Cluster is responsible for leading and overseeing the commercial strategy for Leisure Sales at Conrad Tulum Riviera Maya and Waldorf Astoria Riviera Maya. This role focuses on developing both international and domestic markets within the Leisure, Wholesale, and Consortia segments, ensuring the achievement of revenue, ADR, and business mix objectives. The position includes managing the Luxury Sales Managers team, coordinating initiatives with Hilton Worldwide Sales, and fostering relationships with key strategic partners in the luxury travel sector.
**Functions Description**
- Design and implement the annual sales strategy for the Leisure, Consortia, and Wholesale segments.
- Supervise and support the Luxury Sales Managers team in achieving their individual and collective goals.
- Develop business relationships with key strategic partners, luxury travel agencies, tour operators, and consortia networks.
- Coordinate marketing and communication efforts in collaboration with the Hilton Luxury brand and corporate teams.
- Manage marketing plan for consortia and wholesale, execution and strategies according to budget guidelines.
- Monitor and analyze the performance of key international markets (U.S., LATAM, EMEA, APAC, and Canada).
- Develop the strategy for participation in industry events and luxury travel trade shows.
- Manage production reports, forecasts, pipelines, and performance analyses.
- Prepare strategic presentations and performance reports for ownership and corporate teams.




- Support the preparation of executive presentations and participate in planning meetings and quarterly reviews with owners and regional teams.
- Propose incentive plans, promotional actions, and strategies for low-demand seasons.
- Ensure proper alignment of rates, policies, and contracts with the Cluster Director of Sales and Revenue Management.
- Foster a culture of excellence, collaboration, and professional development within the team.
**Knowledge required**
- Fluency in English (spoken and written).
- Proven experience in the Luxury Leisure and Consortia markets.
- Advanced knowledge of DELPHI.fdc, Opera, and Cvent platforms.
- Strong understanding of Hilton Luxury Brand Standards and general strategies.
- Analytical skills for interpreting KPIs, production, and forecasts.
- Experience in leading multicultural teams and managing performance.
- Ability to represent the brand at international forums and high-profile events.
They are expected to attend all required courses, trainings, meetings, or workshops related to the role.



Participation in operational meetings organized by management is also essential to maintain alignment with hotel objectives and service standards.
In addition, Complex Director of Leisure Sales is responsible for complying with, and enforcing all policies, procedures, and guidelines related to Sustainability, Occupational Health, and Safety.
It is also their duty to attend and ensure that all team members under their supervision attend orientation sessions on Sustainability and Occupational Health & Safety. This promotes awareness and understanding of the hotel’s standards and expectations in these critical areas.
Finally, Complex Director of Leisure Sales is expected to lead by example by consistently demonstrating safe and responsible behavior in every task performed. This leadership by example helps to foster and reinforce a strong Hilton Culture and Safety and Sustainability Standards throughout the team.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

📌 Complex Director of Leisure Sales (México)
🏢 Hilton
📍 México