**About Amplify**
At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey.
Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).
**Position Overview**:
We're currently seeking a Customer Success Manager to join our team. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform.
**What you will do**:
- Assist Shopify merchants with their onboarding over video calls
- Answer their questions about the platform, help them with their setup, and constantly collect their feedback
- Be their advocate - share their feature requests with the product team and track their statuses




- Anticipate potential issues and proactively address risks to customer satisfaction before they even escalate
- Collaborate closely with other teams, including Sales, Product, Support, etc.
**Requirements**:
- Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously
- 2+ years of experience in a customer success role, preferably in a SaaS environment
- Strong communication skills in English, both verbal and written
- Ability to work on a versátil schedule
- Familiarity with e-commerce platforms is a plus
- Experience with CRM tools is a plus
**What We Offer**:
- A fully remote work environment
- Competitive payment
- Independent contractor opportunity
- Collaborative and supportive team culture
- Ongoing training and professional development opportunities
- Opportunity to work in a dynamic and innovative startup environment
- All CVs must be submitted in English.

📌 Customer Success Manager (Mexico) (México)
🏢 Amplify
📍 México