**Senior IT Support Engineer**:
**at Rain Instant Pay**
Remote, LATAM
**About Rain**:
Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. We serve $2.5 million employees and are backed by top investors like QED and Prosus. We have raised nearly $400M in funding, including the largest Series A in fintech history, and recently closed our Series B to fuel our next stage of hypergrowth.
Our platform helps people avoid unnecessary financial stress while helping employers boost retention, productivity, and employee well-being. We're driving a movement toward financial freedom, and we are just getting started.
**About the Corporate IT Team**:
**What you'll do**:
- Drive IT automation initiatives using scripting or low-code/no-code platforms to streamline workflows
- Provide high-quality, customer-focused IT support for our integral teams (NORAM, EMEA, LATAM, India)
- Administer and secure Google Workspace (user provisioning, security, troubleshooting)
- Manage device lifecycle and compliance using Workspace ONE UEM/MDM and oversee end-to-end IT asset lifecycle
- Document IT processes, manage knowledge bases, and contribute to SOC2, ISO 27001, and PCI DSS compliance efforts
- Lead onboarding and offboarding operations, coordinating with Compliance, People,



and Security
- Support key collaboration platforms (Jira Service Management, Slack, Zoom, Confluence, etc.)
**Who you are**:
- You have at least 7 years of IT experience, including 2+ years in a senior or lead role
- You are a proactive problem-solver with a hands-on approach, adaptable to fast-paced, agile environments (startup experience preferred)
- You are an excellent communicator with a strong customer-focused mindset and proven cross-team collaboration skills
- Strong documentation and project management abilities
- Passion for leveraging AI tools in IT operations or familiarity with AI-enhanced solutions
**Required Qualifications**:
- Advanced proficiency in Google Workspace administration & Workspace ONE UEM/MDM solutions
- Experience with Jira Service Management administration
- Proven success in driving IT automation and hands-on experience with IT asset management
- Expert supporting Mac, Linux, and Windows, and in designing small-to-medium office network infrastructure
- Familiarity with compliance frameworks like SOC2, PCI DSS, or ISO 27001
**Diversity, Equity and Inclusion Commitments**:
**What’s Next**:
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📌 Senior IT Support Engineer (México)
🏢 Rain Technologies
📍 México