**Job Description**:
- **About AXA**:
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
**About the entity**:
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
**Job position pitch**:




Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization's resilience framework. As Technology Resilience Lead, you will have the opportunity to be a referent and systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.
**Where will you be in the organization?**:
**The division**:
Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
**The department / team**:
You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division.
Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) General Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.
Our main missions:




- Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
- Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products
- Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.
- Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
- Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.
- Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors.
- Delivering and operating AXA’s Datacenters
**About the job**:
**JOB ENVIRONMENT**:
As an Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimension of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis.
**POSITION MISSION & MAIN ACTIVITIES**:
**Job Purpose**:
Have knowledge, understanding and experience to execute tasks according to the Operational R

📌 Operational Resilience Officer (Tlacoquemecatl del Valle)
🏢 AXA
📍 Tlacoquemecatl del Valle