Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a **Service Desk Agent Tier 2**
**You will have the opportunity to**:
- Provide support and technical assistance to users
- Provide the client with technical assistance by solving their incidents
**What requirements must I meet to join the team?**
- **Advanced English level for written and verbal communication with internal and external customer**:
- High school diploma or GED
- Basic computer navigation skills
- Strong communication skills
- IOS / Windows troubleshooting
- VPN Support
Monday to Friday, from 5:00 AM to 2:00 PM.
On site, only in Hermosillo.
Blvd. Navarrete 66. Col.



Valle Escondido.
**What can you expect from us?**
Work flexibility, promoting balance in your personal and professional life.
Professional development and constant evolution of your skills, always according to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
**What do we offer?**
SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.
And much more!
Diversity +Inclusion = Innovation and collaboration
At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.
Be part of our team!
Tipo de puesto: Jornada completa
Sueldo: $18,000.00 al mes
Lugar de trabajo: Empleo presencial Hermosillo.

📌 Technical Support Specialist (Hermosillo)
🏢 Grupo SONDA
📍 Hermosillo