Job Description Quality Leadership & Operations
Supervise daily activities of quality inspectors, technicians, and auditors on assigned shifts.
Ensure compliance with company quality standards, customer specifications, and regulatory requirements.
Monitor manufacturing processes to identify and address quality issues proactively.
Support production teams in maintaining product quality and achieving operational goals.
Lead containment activities for non-conforming materials and products.
Quality Systems & Compliance
Maintain compliance with Quality Management Systems (QMS) such as ISO 9001, IATF 16949, AS9100, or other applicable industry standards.
Ensure proper documentation of inspections, audits, corrective actions, and quality records.
Participate in internal, customer, and third-party audits.
Monitor adherence to standard operating procedures and work instructions.
Problem Solving & Continuous Improvement
Lead root cause analysis investigations using methodologies such as 5 Whys, Fishbone Diagram, 8D, and DMAIC.
Implement corrective and preventive actions (CAPA) to eliminate recurring defects.
Analyze quality performance metrics and identify opportunities for improvement.
Drive continuous improvement projects focused on scrap reduction, yield improvement, and customer satisfaction.
Team Leadership
Recruit, train, coach, and develop quality personnel.
Conduct performance evaluations and provide ongoing feedback.
Promote a culture of quality, accountability, and continuous improvement.
Coordinate staffing and workload distribution to support production requirements.
Customer & Supplier Quality Support
Address customer quality concerns and coordinate responses to quality complaints.




Support supplier quality initiatives and evaluate supplier performance.
Participate in customer visits, audits, and quality review meetings.
Qualifications Education
Bachelor's Degree in Engineering, Quality Management, Industrial Engineering, Manufacturing, or related field preferred.
Equivalent combination of education and experience may be considered.
Experience
3–5 years of quality experience in a manufacturing environment.
Minimum 1–3 years of supervisory or team leadership experience.
Experience with quality management systems and quality improvement methodologies.
Technical Skills
Strong knowledge of quality tools and methodologies:
Statistical Process Control (SPC)
Root Cause Analysis
FMEA
Control Plans
8D Problem Solving
Lean Manufacturing
Six Sigma principles
Proficient in Microsoft Office and quality reporting systems.
Experience with ERP and manufacturing systems preferred.
Competencies
Leadership and team development
Strong analytical and problem-solving skills
Effective communication and presentation abilities
Decision-making and conflict resolution
Customer-focused mindset
Attention to detail
Organizational and project management skills
Continuous improvement orientation
Key Performance Indicators (KPIs)
First Pass Yield (FPY)
Scrap and rework reduction
Customer complaint rate
Internal and external defect rates
Corrective action closure effectiveness
Audit findings and compliance performance
Cost of Quality (COQ)
Employee training and development completion
Working Conditions
Manufacturing plant environment.
Frequent interaction with production personnel and cross-functional teams.
May require standing, walking, and occasional lifting.
Flexibility to support multiple shifts and weekend production, as needed.

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📌 Supervisor Manufacturing Quality (2nd Shift) (Centro Cívico)
🏢 Vertiv
📍 Centro Cívico