Requirements: Education: Bachelor's degree (Industrial Engineer, Mechanical Engineer, Administration Engineer)
At least 4 years in similar position in automotive industry Professional -knowledge and skills: Problem solving tools, core tools, PPAP, Norma IATF, VDA 6.3, Specific customer requirements
English (advanced)
Tasks/responsability: Check every day customer portal or customer email
Communicate to people involve in case of quality alert
Coordinate parts review with customer and containment on site
Coordinate internal containment and provide information and rejected parts for analysis to the team involved
Monitor PPMs, Complaint cost, and defect records for analysis
Present KPIs in weekly basis. And potential failures
Owner of Score card from the customer
Monitor and owner of external cost( CONQ)
Visit to customer. (Follow open topics and agreements)
Coordinate analysis of customer complaints with Fast response tool
Coordinate activities to reduce GP12 escapes
Escalation for customer topics to the plant
Series project. / Engineering change validation with customer/ functional trials

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📌 Customer Service (Ejido del Centro)
🏢 JOYSONQUIN Automotive Systems México
📍 Ejido del Centro