**Req ID**:
We are currently seeking a Delivery Manager to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).
This position is responsible for providing direction to a team of IT Project Managers.
** **we are looking for**delivery leader which has lead general 24x7, ITIL based healthcare operations teams. US healthcare is nice to have**
- Provides direction to a team of IT Project Managers.
- Provides guidance and mentoring to staff.
- Handle and Coordinate with Other Teams and vendors to resolve P1 and P2 incidents
- Track the Incidents and ensure no SLA's are breached
- Serve as single point of contact for customer's report delivery/program manager
- Monitor and control daily progress, and help resolve obstacles as they arise
- Generate and implement ideas to continuously improve process efficiency
- Work closely with customer on clear prioritization and help team stay focussed on top priority items
- Estimates feasibility, time and effort of projects and tasks via the Project Portfolio Management committee.
- Supports projects through appropriate resource assignments.
- Guides and monitors projects and tasks to successful completion.
- Maintains procedures and processes to ensure quality control.
- Sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members.
- Measures progress and results of team performance.
- Ensures that project managers understand and follow best practices for software development and project management.
- Recommends, develops and implements repeatable project management processes and best practices.
- Manages all aspects of team staffing including hiring, employee retention, employee development and training.
- Assists staff in maintaining constant communication with customers, both internal and external,



to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction.
- Provides status reports to Management as appropriate, highlighting risks and issues.
- Helps prepare and manage budget.
- Agile:
- Coaches and mentors other IT Project Managers in lean/Agile methods.
- Drives servant leadership and coaches other IT Project Managers on this quality.
- Empowers the teams to be self-organizing.
- Empowers the teams and stakeholders to make decisions.
- Measures and reports progress frequently using agile metrics.
- Creates Product Roadmap and Release Plan in partnership with POs and IMs.
- Leads coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming etc.
- Coaches and assists Product Owners in prioritization, 3-Amigo Reviews and other PO activities.
- Leads and facilitates Scrum of Scrums with related projects/teams.
- Traditional:
- Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution.
- Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management plan.
- Manages dependencies across projects.
- Performs Root Cause Analysis.
- Leads in the establishment and facilitation of internal IT project.
**Other Job Requirements**
**Responsibilities**
10+ years related experience including a minimum of 3+ years of planning, leading and maintaining high quality, projects.
Critical thinker.
Demonstrated problem solving techniques.
Strong verbal and written communication skills.
**General Job Information**
**Work Experience -**
Health Care Payor Experience Required
IT, Project/Program Management
Technical Experience
- **Education - Preferred**
Bachelors - Computer and Information Science
**License and Certifications - Preferred**
CSM - Certified Scrum Master - Enterprise, PMP - Project Management Professional - Enterprise
**About NTT DATA**
**#LI-LATAM

📌 Delivery Manager (Jalisco)
🏢 Ntt Data
📍 Jalisco