Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Operations Associate (Back Office)

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

Benefits

- HMO
- Government benefits
- 13th Month Pay
- Sick Leave

Requirements

- Bachelor’s degree holder
- With at least 1 experience in back-office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible

Responsibilities





- Handles customer inquiries and requests through email and phone in a timely and professional manner
- Provides accurate information regarding products, services, billing, orders, or account concerns
- Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
- Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
- Updates shipment records in the logistics system and ensures data accuracy

Recruitment Process

- Face to Face Interview
- Initial Interview
- Final Interview
- Job Offer

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📌 Customer Operations Associate (Back Office) (Veracruz)
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