Crossover is seeking a proactive L2 Support Engineer to diagnose and reproduce complex student/guide issues across its education platform. You will work in a high-ownership role, replicating configurations, examining logs, and using AI to accelerate diagnostics while ensuring all outputs are validated against documentation.
You will document findings comprehensively and communicate clearly with non-technical users, escalating to engineering only after thorough replication and isolation.
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📌 Support Engineer — Education Platform Diagnostics & AI (Centro-Norte)
🏢 Crossover
📍 Centro-Norte
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