Job Overview
We are looking for an enthusiastic, motivated people‑person to join our Americas team to oversee the provision of high‑quality day‑to‑day operations of the Executive Assistant team. This will include overall responsibility for approx. 20 direct reports who work as Executive Assistants supporting the Partner team. This includes coordination and management of staff ensuring development of skills and experience.
PLEASE SUBMIT CVs IN ENGLISH*
THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.
Key Tasks
Management
- Independent management of team day‑to‑day operations
- Help with creating positive and collaborative team dynamics
- Be the team’s first point of contact for conflict resolution
- Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management
- Work on internal communications for the team ensuring relevant information is communicated to the team appropriately
- Leads team meetings with a strategic agenda including sharing relevant business updates
- Communicates issues and team needs to regional/local office leadership and EA management
- Regular touchpoints with internal clients, EA management and other stakeholders
- Occasional involvement in special projects for EA Department
Workflow Oversight
- Approve holiday, "work from home" requests (and timesheets where required)
- Track attendance, punctuality, vacation, "work from home", timesheets and overtime (where required)
Performance
- Identify skills/learning gaps for team and suggest training content
- Assist team with setting individual performance goals
- Work with COO, HC and EA management to calibrate performance ratings and compensation for team
- Writes and delivers performance reviews
- Solicit feedback to ensure service levels are met
- Provides coaching to help team achieve goals, develop skills or improve performance
- Provide timely, sp
📌 Oliver Wyman (Ciudad de México)
🏢 Oliver Wyman
📍 Ciudad de México
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