Join Our Team as a Desktop Support Analyst II
Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands‑on technical work, supporting end users, and keeping technology running smoothly on‑site.

Why You’ll Love Working Here
- Purpose‑Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
- Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
- Team‑Oriented Environment – Work closely with colleagues at all organizational levels in a collaborative, service‑focused culture.
- Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

Benefits Overview
- Aguinaldo (25 days – above legal requirement)
- Vacation + 25% premium
- IMSS + Major medical insurance (family included)
- Monthly savings fund + pantry vouchers
- Transportation assistance
- Quarterly performance bonus opportunities




- Paid life events leave (parental, marriage, bereavement)

Desktop Support Analyst II Overview
- Location: Onsite (Monterrey, Mexico)
- Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
- Pay Rate: 24,000 MXN (monthly)
- Transportation: Assistance available (client provided)

Your Mission as a Desktop Support Analyst II
- Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
- Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
- Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
- Provide technical support for software applications, databases, and client service platforms.
- Interface with third‑party vendors to troubleshoot and resolve technical issues and service disrupt

📌 Desktop Support Analyst II (San Luis Potosí)
🏢 Dyopath
📍 San Luis Potosí