About Carrier
Carrier Integral Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life‑saving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit or follow Carrier on social media at @Carrier.

About The Role
As a Digital Factory Support Analyst, you will play a key role in ensuring the stability and performance of CMES applications across manufacturing sites. You will act as the first point of contact for factory users,



supporting incident resolution and driving continuous improvement through effective documentation and knowledge management. This role has a direct impact on manufacturing operations by minimizing disruptions, enhancing system usability, and enabling standardized support practices across sites.

Key Responsibilities
- Providing Level 1 and Level 2 support for CMES‑related incidents across manufacturing sites
- Logging, tracking, and prioritizing incidents while performing initial troubleshooting and root cause analysis
- Monitoring system performance and proactively identifying risks that may impact production continuity
- Creating and maintaining documentation such as user guides, troubleshooting playbooks, and knowledge base articles
- Supporting factory users through training, onboarding, and functional guidance
- Driving continuous improvement by analyzing incident trends and enhancing system usability
- Supporting access governance processes, including user access reviews and audit requirement

📌 Digital Factory Support Analyst (Monterrey)
🏢 Carrier
📍 Monterrey