Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
As the Account Coordinator, you will use your enthusiasm and tracking experience to help deliver premier service in our Mexico office. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as shippers and receivers within our customer’s network. You will work closely with our Client Success teams to ensure.
What You’ll Do
- Utilize Ring Central, ARRIVEnow, email, slack, and textlocate to update our systems properly and communicate with our drivers
- Inbound/Outbound calls to drivers and dispatchers with professionalism
- Inbound calls are required depending on the company's needs, you will be responsible for providing assistance to certain ring groups.
- Become knowledgeable in the various visibility tools used by our carrier partners.
- Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone.
- Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
- Remain up to date and follow company wide SOP’s and standards set
- Utilize the tracking board on a daily basis for best tracking practices
- Communicate with internal departments to proactively relay information
- Ensure that loa
📌 Account Coordinator (Jalisco)
🏢 Rival
📍 Jalisco