At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
**Your responsibilities will include**:
- Build the operational risk framework for the loyalty program
- Design and implement preventive and detective fraud controls
- Manage and track fraud incidents through resolution
- Serve as the liaison with the Second and Third Lines of Defense
- Translate operational risks into business decisions with documented trade-offs
- Operate and continuously improve the program's GRC tools
- 4-7 years of experience in operational risk management, fraud, or internal controls — ideally within loyalty programs, fintech, financial retail, or industries with digital currencies or points
- Proven experience building risk capabilities from scratch (greenfield environments), not just running established processes
- Background as an individual contributor with high autonomy and direct executive visibility




- Familiarity with the three lines of defense model and hands-on collaboration with the Second and Third Lines (Internal Controls and Internal Audit)
- Proficiency in risk identification and assessment methodologies: probability/impact scoring, risk and control matrices
- Experience designing and implementing preventive and detective controls
- Ability to manage and document fraud incidents from detection through resolution or explanation
- Working knowledge of GRC tools or structured documentation platforms (Workiva experience is a direct plus for this role)
- Understanding of loyalty program fraud vectors: account takeover, promotion abuse, redemption fraud
- Ability to translate operational risks into business decisions with clearly documented trade-offs
- Executive-level communication skills in English
**Benefits You Will Enjoy as #TeamViva**
- Versátil schedule
- #TheBestAirlineToWork: An incredible work environment
- Unlimited vacation from day one
- Savings fund & savings account
- Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months
- MyIDTravel: Fly worldwide with 30+ airline alliances at reduced fares after 6 months
- Life & medical insurance + 24/7 online family medical assistance
- Exclusive discounts on gyms, retail stores, restaurants, universities, and more
- Above-the-law benefits
LI-KB2

📌 Loyalty First Line of Deffense Lead (Monterrey)
🏢 Viva!
📍 Monterrey