Overview

We are looking for a highly motivated and detail-oriented Sales Support Specialist to join our team. The ideal candidate will play a key role in assisting our local sales teams, ensuring smooth communication and logistics operations, and providing top-tier customer service. The candidate should have strong logistical knowledge and possess experience in logistics and sales support.

About JD Logistics

About JD Logistics: JD Logistics is a leading integral logistics company and a subsidiary of JD.com, one of the largest and most innovative e-commerce companies in China. At JD Logistics, we specialize in providing cutting-edge logistics solutions, focusing on supply chain management, technology-driven operations, and e-commerce logistics. Our commitment to excellence allows us to deliver seamless and efficient services to customers worldwide.

Key Responsibilities

- Provide vital support to the local sales team by managing sales-related inquiries, preparing quotes, and assisting with the documentation process.
- Collaborate with internal teams to ensure smooth and efficient sales order processing.
- Assist in preparing presentations, reports, and other materials to help the sales team achieve their objectives.




- Coordinate with customers and internal departments to ensure timely deliveries and customer satisfaction.
- Handle logistics-related tasks such as order tracking, shipment updates, and managing inventory as needed.
- Maintain an up-to-date understanding of the company’s logistics services and products to provide accurate information to customers.
- Support the implementation of sales strategies and contribute to achieving sales targets.

Requirements

- Experience: 2+ years of logistics experience (preferably in a sales support or customer service role).
- Strong communication skills and a customer-first approach.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
- Ability to multitask and thrive in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Fluency in Chinese, English, and Spanish (written and spoken) is a plus.

Salary

MX$10,000.00 – MX$12,000.00 per month

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Sales and Other

Industries

- Transportation, Logistics, Supply Chain and Storage

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📌 Sales Support Specialist (Ciudad de México)
🏢 JD.com
📍 Ciudad de México