**Account Manager**
**Who We Are**
**About the Role**
**What You Will Do**
- Implement customer analysis to identify trends and opportunities to generate revenue.
- Create positive relationships with clients to help build the customer base.
- Monitor and maintain customer satisfaction ratings.
- Manage customer communications relating to new products and services.
- Reinforce customer loyalty.
- Leverage social media to engage with customers.
- Building and maintaining profitable relationships with key customers.
- Full knowledge and understanding of the competition to strategize accordingly.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Meeting with managers in the organization to plan strategically.
- Understanding key customer individual needs and addressing these in a timely manner.
**What It You Will Bring**
- Bachelor's degree preferred,



but not required.
- 3+ years’ experience working in an Account Management environment
- Strong analytical skill set: experience working with Salesforce and ChurnZero is a plus.
- Ability to be a team player and perform in a fast-paced, quota-driven environment.
- Strong prospecting skills and ability to generate leads within an assigned territory.
- Excellent verbal, written and interpersonal communication skills.
- Strong negotiation and cross-selling skills focusing on product value and adoption.
- Experience with customer escalations and conflict resolution.
- Strong articulation, organization, and presentation skills.
- Passionate about working with customers and delivering a great customer experience.
Work Location: In person

📌 Account Manager (Xoco)
🏢 Solera
📍 Xoco