**Bilingual Customer Service & Collections Agent (English/Spanish)**
**Location**: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
**Job Type**: Full-Time
**Schedule**: Availability required (Morning and Afternoon shifts available)
**About the Role**
We are looking for **Bilingual Customer Service & Collections Agents** who are passionate about helping customers and delivering exceptional service. In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.
**Key Responsibilities**
- Review assigned accounts (0-60 days past due) and proactively contact customers to secure payments
- Educate customers on payment options and assist in resolving past-due balances
- Process account updates, payment date changes, and payment history requests accurately
- Handle inbound inquiries related to billing, accounts, and general servicing needs
- Provide **customer-first support**, ensuring empathy and professionalism in every interaction




- Document all customer interactions in the CRM system in real time
**Qualifications**
- **Bilingual proficiency required**: English & Spanish (spoken and written)
- 6+ months of call center, customer service, or collections experience required
- Strong communication and negotiation skills
- Ability to handle sensitive conversations with professionalism and empathy
- Detail-oriented with strong data entry accuracy
- Comfortable working in a fast-paced, performance-driven environment
**What We Offer**
- Competitive base salary
- Performance bonuses
- Paid training
- Career growth opportunities
- Supportive team environment
- All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law._

📌 Bilingual Customer Service & Collections Agent (Baja California)
🏢 Redial Bpo
📍 Baja California