Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position

Client Services Operations Supervisor (Back Office)

Industry

Logistics Company

Working Schedule

Monday to Friday

Salary

Php25,000-Php35,000

Benefits

- HMO
- 13th Month Pay

Job Requirements

- Bachelor’s degree holder
- With at least 3-5 years of experience as Customer Support Supervisor
- Can attend face to face interview
- Can start as soon as possible

Job Responsibilities

- Manages daily back-office customer service operations, addressing client inquiries through email and phone
- Ensures responses to customer requests are timely, accurate, and professional
- Provides coaching, training,



and support to customer service staff to enhance performance and service quality
- Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
- Serves as the main point of contact for escalated back-office customer issues

Recruitment Process

1. Initial Interview
2. Final Interview
3. Job Offer

Working Location

Laguna Technopark Gate 1, City of Santa Rosa, Laguna, Philippines

Important Notices

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has actions during your job search such as withholding your ID or requiring you to provide a guarantee or property, report it immediately.

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📌 Client Services Operations Supervisor (Back Office) (Veracruz)
🏢 J-K Network Services
📍 Veracruz