Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position: Customer Care Operations Lead

Industry: Logistic Company

Location: Binan, Laguna

Schedule: Monday to Friday

Salary: Php 25,000 – Php 35,000

Work Setup: On site

Benefits

- HMO
- Government benefits
- 13th Month Pay
- Sick Leave

Qualifications

- Bachelor’s degree holder
- At least 3-5 years of experience as Customer Support Supervisor
- Amenable to work in Technopark, Binan Laguna
- Can attend face-to-face interview
- Can start as soon as possible

Responsibilities

- Manages daily back-office customer service operations,



addressing client inquiries through email and phone
- Ensures responses to customer requests are timely, accurate, and professional
- Provides coaching, training, and support to customer service staff to enhance performance and service quality
- Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
- Serves as the main point of contact for escalated back-office customer issues

Recruitment

- Initial Interview
- Final Interview
- Job Offer

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