?Join a New Project with One of the Largest Insurance Groups in the World

Position:Customer Care Representative

Location:On-site (Aguascalientes)|Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule:Monday to Friday | Shift: 8:00 AM – 5:00 PM

?About the Opportunity

We’re launching anew and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

What You’ll Do

- Respond to inquiries related to insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Interpret policy details and make informed decisions within defined authority limits
- Communicate across multiple platforms while navigating internal systems
- Document interactions and elevate unresolved cases when needed
- Collaborate with departments like Claims, Underwriting, and Policy Support




- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates

?What We’re Looking For

- High School Diploma or equivalent (required)
- Fluent English
- 1–3 years of customer service experience
- Call Center experience highly desirable
- Strong computer skills and ability to work across systems
- Availability to work on-site, Monday to Friday only

Bonus Points For:

- Experience in insurance or a related field

?What We Offer

- Competitive salary and annual performance-based bonuses
- Grocery & Restaurant Vouchers
- Major Medical Insurance
- Life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization

?Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.

#J-18808-Ljbffr

📌 FBS Customer Care Representative (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes