**Customer Service Representative**
**Customer Service Representative**
**Humach**
**Remote, Tecate, Baja California, Mexico**
**Non-Negotiable**
- Location
**About the Company**
1840 & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
**About the Job**
Customer Service Representative - Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.
**Job Overview**Employment Type**:
- Full-Time Independent Contractor-
**Department**:
- Customer Service/Support-
**Job Level**:
- Entry Level**Education & Experience**Years Of Experience**:
- 1 Year-
**Business Model**:
- E-Commerce- SaaS (Software As A Service)-
**Minimum Education Level**:
**Qualification**:
- None**Skills**Tools/Platforms**:
**Additional Skills**:
- None-
**Common Methodologies/Frameworks**:
**Additional Skills**:
- None-
**General Skills**:
**Additional Skills**:
- None-
**Soft Skills**:
- Collaboration- Communication- Conflict Resolution- Team Collaboration-
**Additional Skills**:
- None**Requirements**:
**Technological Requirements**:
**Language**:
- English-
**Location**:
- Mexico**Responsibilities**
- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail,



strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.
**Qualifications**:
- English proficiency level - C1
- At least (6) months experience in customer service role, 1 year preferred
- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
- Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently
- Basic computer and keyboarding skills
- Typing Skills (20 WPM+)
- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
- Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
**Training Expectations**:
- ****Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.
**Working Hours**Monday**:
- 8 A.M. - 6 P.M.-
**Tuesday**:
- 8 A.M. - 6 P.M.-
**Wednesday**:
- 8 A.M. - 6 P.M.-
**Thursday**:
- 8 A.M. - 6 P.M.-
**Friday**:
- 8 A.M. - 6 P.M.

📌 Customer Service Representative (Tecate)
🏢 1840
📍 Tecate