Overview

Position Objective- Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities

- Establish work plans for the areas under your responsibility according to the company's objectives.
- Review, analyze and improve the performance metrics of the areas in charge.
- Attention and follow-up to cases that require personalized attention.
- Review, control and carry out strategies that lead to compliance with the established objective.
- Provide continuity to skill growth to the customers.
- Periodically present results and action plans.
- Identify opportunities and participate in projects that allow us to achieve the mission, vision, values,



policy and quality objective.

Desired skills

- College
- Advanced English
- Customer Success Manager with 3 years of experience; Trainer, Implementation and Monitoring of Projects
- Automotive (engines, mechanical)
- Training
- Willing to travel up to 2 weeks a month
- Good communication skills, friendly and personable while being a quick learner
- Written English and Spanish mandatory
- Heavy duty mechanical knowledge

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Customer Service

Industries

- Software Development

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📌 Customer Success Manager (Ciudad de México)
🏢 Intangles North America
📍 Ciudad de México