Job Description
Summary Description: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Key Responsibilities:

Expeditor Core Competencies

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and resolves issues promptly and resolutely, escalating to management when necessary. Builds rapport, exhibits empathy, and strives continually to improve customer satisfaction.

This skill applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Commits to operational excellence and continuous improvement for own job function and across the network. All activities comply with company policies, procedures, the code of business conduct, and government regulations.

Reliability

Consistently meets deadlines, is punctual, and can be relied on for planning. Is organized, manages time effectively,



and prioritizes tasks.

Collaboration

Willing to accomplish own duties without constant prompting and independently assists others for the benefit of the company and/or customers. Works harmoniously with superiors and peers.

Communication

Effectively listens, speaks, and writes professionally, both internally and externally. Provides relevant and timely information to co‑workers, customers, and service providers. Answers calls and responds to voicemails, emails, and other communications per Expeditors’ standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within guidelines, completing at least 52 hours of relevant training per year. Completes required training promptly and pursues professional d

📌 Guadalajara | Air Export Agent
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📍 Guadalajara