What Makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp

Why this role is important to us
The Senior Manager, Global Support plays a critical role in leading and shaping SimCorp’s global support organization, ensuring consistent, high-quality support delivery across regions and time zones. This role is responsible for ensuring operational excellence, client satisfaction, and continuous improvement while aligning general support operations with SimCorp’s business objectives.

What You Will Be Responsible For
- Lead the global support function, ensuring efficient, high-quality support delivery across all regions
- Define and execute global support strategies to enhance the customer experience and meet service level commitments
- Own and oversee escalated client issues,



working directly with clients and internal teams to resolve complex or high-priority cases
- Contribute to case load management where required, particularly on escalations and sensitive client situations
- Manage, mentor, and develop a team of support consultants and developers, promoting a culture of accountability, collaboration, and continuous improvement
- Partner with senior leadership to align global support objectives with SimCorp’s strategic and business goals
- Monitor, analyze, and report on key support performance metrics (SLAs, KPIs, trends), identifying risks and driving improvement initiatives
- Build and maintain close relationships with key clients, addressing concerns promptly and identifying opportunities to enhance their support experience
- Ensure the support organization is appropriately resourced, including ownership of staffing planning, budgets, and performance goals
- Drive process improvement initiatives to streamline workflows, imp

📌 Senior Manager, Global Support (Ciudad de México)
🏢 Simcorp
📍 Ciudad de México