Customer Service Supervisor (Back Office)
Job Description
Employee Recognition & Rewards
Performance Bonus, Incentives

Government Mandated Benefits
Insurance Health & Wellness
HMO

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Supervisor

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

Benefits
- HMO
- 13th Month Pay

Job Requirements
- Bachelor’s degree holder
- With at least 1 to 2 years’ experience in back-office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible

Job Responsibilities
- Supervises daily back-office customer service operations, handling client inquiries via email and phone
- Ensures timely, accurate,



and professional responses to customer inquiries, requests.
- Coaches, trains, and supports customer service representatives to improve performance and service quality
- Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
- Acts as the primary point of contact for escalated back-office customer concerns

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.

📌 Customer Service Supervisor (México)
🏢 J-K Network Services
📍 México