Join our dynamic team as a Business Process Quality Specialist Professional and be at the forefront of driving excellence in project management and quality assurance. Help shape the future of our products while ensuring customer satisfaction through innovative quality management approaches.

What will you do
- Define and execute Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets
- Improve customer experience ensuring quality, reliability, and safety
- Ensure quality and reference process deployment across Marketing, Design, Industrialization, manufacturing, and Services
- Provide key quality inputs to Engineering and product teams during new releases or updates
- Drive risk management using quality methods and tools such as FMEA, 8D, FTA
- Lead structured problem solving (8D, RCA, 5 Whys) with cross‑functional teams (Engineering, Marketing, and manufacturing) and manage customer communication with countries and customers when needed
- Manage customer escalations with speed, transparency, and resolution focus




- Make decisions on stop shipments, derogations, and containment actions when needed
- Drive improvements in yield, scrap, rework, escapes, and supplier‑driven issues
- Ensure coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention

Key Interfaces
- LQL, OQL, and TEX engineering
- Design Engineering and labs
- Manufacturing and Supplier Quality
- Marketing, Customer Support, and Front Office
- Sustainability and DfSR teams

Scope
- Power Product offers manufactured and/or sold in North America (US, Canada, and Mexico)
- A part of Power Products CS&Q; integral network to support customers

What will make you successful
- Demonstrated expertise in quality management systems and methodologies (OTM, PMP, PrMP, BLMP, COIN)
- Strong background in business process analysis, improvement, and implementation
- Proven track record in project management and risk assessment

📌 Offer Quality Leader (Ciudad Apodaca)
🏢 Schneider Electric
📍 Ciudad Apodaca