COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high‑quality, consistent services that exceed customer expectations.

Position

Customer Support Supervisor

Industry

Logistic Company

Work Location

Binan Laguna

Work Schedule

Monday to Friday

Salary

Php25,000-Php35,000

Work Set Up

Work on site

Benefits

- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
- Government benefits

Job Requirements

- Bachelor’s degree holder
- With at least 1 to 2 years’ experience in back‑office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible

Job Responsibilities

- Supervises daily back‑office customer service operations,



handling client inquiries via email and phone
- Ensures timely, accurate, and professional responses to customer inquiries, requests.
- Coaches, trains, and supports customer service representatives to improve performance and service quality
- Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
- Acts as the primary point of contact for escalated back‑office customer concerns

Recruitment Process (Face to Face)

- Initial Interview
- Final Interview
- Job Offer

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