Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Operations Lead

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

Benefits

- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
- Government benefits

Qualifications

- Bachelor’s degree holder
- With at least 1 to 2 years’ experience in back-office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible

Job Responsibilities





- Supervises daily back-office customer service operations, handling client inquiries via email and phone
- Ensures timely, accurate, and professional responses to customer inquiries, requests.
- Coaches, trains, and supports customer service representatives to improve performance and service quality
- Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
- Acts as the primary point of contact for escalated back-office customer concerns

Recruitment Process (Face to Face)

- Initial Interview
- Final Interview
- Job Offer

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