About The RoleBarry Callebaut is a integral organization poised for growth, committed to sustainability, innovation, and complex manufacturing and supply chain solutions. We seek diverse and passionate people who thrive in a dynamic environment, focusing on continuous learning, living BC’s Values, and loving chocolate.
Key Responsibilities
- Establish and maintain positive working relationships with customers, co-packers, and all internal departments.
- Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all internal and external customers.
- Own end-to-end order management for high complexity, high volume B2B customers, from order receipt through invoicing and delivery.
- Lead difficult, time‑sensitive conversations with customers and Sales regarding supply constraints, delays, partial deliveries, pricing discrepancies, or contract issues.
- Monitor orders throughout the lifecycle, ensuring proactive intervention before issues materialize.
- Take ownership of service failures, drive corrective actions,



and implement preventative measures to avoid recurrence.
- Collaborate with Planning teams for product availability and escalated shipments.
- Partner with Pricing to validate customer pricing, request contract modifications, and flag data discrepancies.

About You
- Bachelor’s degree or equivalent work experience.
- At least 5 years in a Customer Service role.
- Fluent in English.
- Manufacturing industry or B2B experience strongly preferred.
- At least 5 years of SAP experience preferred.
- Ability to troubleshoot and rapidly shift multiple priorities in a fast‑paced environment.
- Independent thinker and team player who works toward a collective goal.
- Exceptional customer focus and ability to build relationships.

What You Can Expect From Barry Callebaut
- Competitive salary and comprehensive benefits package.
- Environment that welcomes workplace flexibility.
- An atmosphere where diversity is embrace

📌 Customer Service Sr Specialist (San Pedro Garza García)
🏢 Barry Callebaut Group
📍 San Pedro Garza García