Responsibilities

- TEAM SUPERVISION & LEADERSHIP: Lead, mentor, and coach the team.
- Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
- Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
- Ensure that team members follow instructions and comply with company policies and procedures.
- Promote a high-performance culture with accountability, inclusion, and collaboration.

Collections Management

- Manage the full collections portfolio for all credit customers.
- Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
- Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
- Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.
- Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.

Customer & Key Stakeholders Relationship

- Serve as the escalation point for complex or sensitive customer collection issues.
- Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
- Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
- Build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including Sales, Customer Service, and Trade.





Reporting Controls & Process Analytics

- Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
- Ensure consistent application of Credit and Collections policies.
- Identify gaps and propose enhancements to existing workflows, leveraging technology where possible.
- Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.
- Partner with the Credit Risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.

Education & Experience

- Bachelor’s degree in Finance, Business Administration, International Trade, Logistics, or a related field.
- Postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus.
- 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry.
- At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.
- Fluency in English is required (written and spoken). C1
- Experience working with B2B customers in complex account structures, particularly large cargo volume or general clients.
- Strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.
- Familiarity with international trade terms (Incoterms), ocean freight documentation, and port/terminal billing practices.

Seniority level

- Associate

Employment type

- Full-time

Job function

- Finance and Accounting/Auditing
- Industries: Truck Transportation and Maritime Transportation

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📌 Collection Supervisor (Ciudad de México)
🏢 MSC Mediterranean Shipping
📍 Ciudad de México