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- Supervise the hotel's reservation system, ensuring its proper operation.
- Ensure accuracy in the entry and management of reservation data.
- Analyze occupancy and rate trends to maximize revenue.
- Implement pricing strategies and promotions to increase occupancy.
- Provide exceptional customer service by managing reservation-related inquiries and issues.
- Train the team in customer service techniques and reservation handling.
- Work closely with the sales, marketing, and front desk departments to ensure smooth communication.
- Coordinate with the sales team to manage groups and special events.
- Prepare reports on reservation performance, occupancy, and market trends.
- Conduct regular analyses to identify opportunities for improvement.
- Supervise and train the reservations team, setting objectives and evaluating performance.
- Foster a positive and motivating work environment.
- All responsibilities described here are illustrative and not limiting; they may vary based on the hotel's needs in fulfilling its service objectives.

Qualifications





- Minimum of 3 years of experience in similar roles within the hotel or tourism industry.
- Excellent oral and written communication skills in both Spanish and English.
- Creativity.

What's in it for you...

- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a integral brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Discounts across the entire Ennismore family of brands.

Seniority level

- Seniority level

Executive

Employment type

- Employment type

Full-time

Job function

- Industries

Hospitality

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📌 Reservation Manager (Cancún)
🏢 SLS Cancun
📍 Cancún