Job Description

This role is tasked with the support and maintenance of the Office 365 environment configuration, emphasizing SharePoint and OneDrive. The position requires collaboration across cross‑functional IT teams to provide comprehensive global support for the Resideo corporate Microsoft Office 365 tenant. Success in this role demands self‑motivation, advanced critical thinking, and proactive problem‑solving abilities aimed at optimizing end‑user experiences. By working directly with network, security, and IT Service Management teams, the systems administrator addresses evolving business requirements while minimizing cost and operational impact.

Job Duties

- Proficiency in all aspects of Office 365, Active Directory, SharePoint, OneDrive, Teams, Exchange, Copilot, and Azure
- Deep administrative knowledge of Exchange Online and on‑premises troubleshooting, maintenance, server and client support
- Improving services and features on Office 365
- Experience with Office 365 migration, troubleshooting, system design, and service delivery
- Capability in installing, upgrading, configuring, testing, maintaining, and supporting software within production environments
- Support the development of forward‑looking strategies for Office 365 products and services
- Collaborate with business units to assess and drive adoption of new capabilities associated with Office 365 and related tools, services, and systems
- Document ongoing operations and ensure business continuity, including system topology, operating instructions, and disaster recovery protocols
- Manage Office 365 infrastructure parameters and policies
- Monitor Office 365 service health and respond to third‑level service requests
- Collaborate with stakeholders to capture, define, and document business requirements
- Track and escalate incidents with Microsoft technical support
- Ability to write PowerShell code for automation





You Must Have

- At least five years’ experience with Office 365 in enterprise environments
- Strong analytical and troubleshooting skills across enterprise platforms
- Outstanding interpersonal skills and the ability to collaborate effectively with engineers and managers at all levels
- Fluent English proficiency

We Value

- Encouraging continuous improvement and innovation by promoting diverse perspectives
- Manufacturing experience
- Developing robust relationships with IT staff, business units, and external vendors
- Providing leadership in strategic architectural initiatives and projects

What's In For You

- Benefits that go beyond Mexican labor law, ensuring your well‑being and peace of mind
- A collaborative and inclusive work environment where your contributions are valued
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects
- Access to cutting‑edge tools, resources, and a supportive team to help you excel
- The chance to work with a integral, innovative company shaping the future in its industry

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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📌 Sr Systems Administrator (San Luis Potosí)
🏢 Resideo
📍 San Luis Potosí