Customer Success & Support Representative — CLEATUS

CLEATUS is an AI-powered government contracting platform helping small businesses find and win federal, state, and local contracts. We're one of the fastest-growing GovTech startups in the US, and we're looking for a Customer Success & Support Representative to join our distributed team.

This is a high-impact, customer-facing role at the intersection of support, onboarding, and retention. You'll be working directly with small business owners navigating the world of government contracting — helping them get set up, get value, and stay. The right person is energetic, organized, a great communicator, and genuinely motivated to help customers succeed.

What You’ll Do

- Run live video demos for prospective customers, delivering our demo script confidently and tailoring it to each customer’s business
- Lead onboarding and success calls to help new customers get up and running on the platform
- Manage a high volume of customer interactions daily
- Respond promptly and professionally to inbound customer inquiries via Intercom and email
- Manage your own calendar and coordinate scheduling via Calendly
- Track and escalation bugs, feature requests, and platform issues to the technical team with clear documentation
- Use AI tools — including Claude — as part of your daily workflow for drafting outreach, summarizing calls,



and keeping communication sharp
- Build a deep working knowledge of CLEATUS, our customers, and the government contracting space

What We’re Looking For

- Excellent spoken and written English — this is a US-facing customer role and communication quality is everything
- Prior experience in customer success, sales, or support — SaaS or startup environment strongly preferred
- Comfortable and confident on video calls; camera-on is the default
- Energetic, self-motivated, and accountable — you don’t wait to be told what to do
- Highly organized with the ability to manage a busy schedule, multiple accounts, and competing priorities
- Comfortable using AI tools in day-to-day work; our team actively uses Claude for drafting, outreach, and customer communications
- Familiarity with tools like Intercom, Attio, Circleback, Calendly, Slack, and Google Calendar
- Willingness to work US Eastern Time hours (9am–5pm ET coverage required)

Bonus Points

- Background in government contracting, procurement, or B2B sales

What We Offer

- A front-row seat at one of the fastest-growing GovTech startups in the US
- Performance bonuses
- A fast-moving, supportive team that celebrates wins loudly and solves problems together
- Real room to grow — into senior CS, sales, or account management over time

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📌 Customer Success Specialist (México)
🏢 CLEATUS AI
📍 México