Sustaining Operations Engineer

Join Canonical as a Sustaining Operations Engineer and work in a fast‑paced engineering environment in Linux‑based software‑defined infrastructure. Covering all layers of the stack – bare metal, virtualization (KVM), containerization (Docker & LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open‑source applications running on top of them.

Location: Globally remote.

Responsibilities

- Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes.
- Maintain close relationships with Canonical’s field, support and product engineering teams.
- Participate in upstream communities, debug issues, propose workarounds and liaise with Software Engineers on producing patches.
- Demonstrate good judgment in technical methods and techniques.
- Prioritize work and manage time effectively against priorities.
- Participate in team activities to improve processes, tools, and documentation.
- Maintain clear, technical and concise communications.
- Participate in a regular weekend working rotation.
- Provide subject‑matter expertise as the final point of escalation on operational issues.
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

Qualifications

- Professional experience troubleshooting advanced Linux issues.
- Background in Computer Science, STEM or similar.
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes.
- Strong debugging experience with Python, Go, C or C++ on Linux.
- Ability to troubleshoot with gdb, pdb, tcpdump or other tools.




- Familiarity with git source‑code repositories and branches.
- Exceptional academic track record from high school and preferably university.
- Willingness to travel up to 4 times a year for internal events.

Additional Skills That You Might Also Bring

- You love technology and working with brilliant people.
- You are curious, adaptable, articulate, and accountable.
- You value soft skills and are passionate, enterprising, thoughtful, and self‑motivated.
- You have interest in, and experience with most of the following:
Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, PostgreSQL, MongoDB, Debian packaging, distributed systems.

Benefits

- Distributed work environment with twice‑yearly team sprints in person – we’ve been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues from your team and others.
- Priority Pass for travel and travel upgrades for long‑haul company events.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Engineering and Information Technology. Industries: Software Development.

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📌 Sustaining Operations Engineer (Ciudad de México)
🏢 Canonical
📍 Ciudad de México