At Amazon, we are constantly pushing the boundaries of what is possible. We believe that every day is an opportunity to take a first step, tackle new challenges, and make our customers’ lives easier. And today, that opportunity is yours

As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers responsible for delivering high‑quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with Operations teams to ensure our training programs meet customer needs and align with our mission to be Earth’s most customer‑centric company.

You will have the opportunity to work in a dynamic, fast‑paced, and challenging environment, with many opportunities to make an impact. Whether you are developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our organization.

To get an idea of what it is like to work in an Amazon Fulfillment Center, watch this video:




https://www.youtube.com/watch?v=cozvNg-a5EI

Key job responsibilities
- Develop training plans that minimize operational disruption while ensuring high‑quality learning delivery.
- Audit training and coaching quality and implement corrective actions when necessary.
- Plan and execute the recruitment, selection, and development of top‑performing trainers.
- Foster positive and effective collaboration between the Learning team and key stakeholders.
- Manage a team of Trainers and support their professional growth and development.
- Analyze and interpret metrics to identify improvement opportunities.
- Deliver training to the Learning team regarding updates to learning materials and processes.
- Develop training capacity plans and forecasting for new hires.
- Support leadership teams by providing reports related to Associate (AA) allocation based on training status and cross‑training plans across processes.
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📌 Learning Specialist, Amazon Fulfillment Center, Amazon Customer Excellence System Learning, Ama[...] (México)
🏢 Amazon
📍 México