Job Overview

As a Main Gate Agent, you are the first and last point of contact for our guests, setting the tone for a secure, welcoming, and seamless arrival and departure experience at One&Only; Palmilla.

Responsibilities

- Provide a warm, professional welcome and farewell to all guests, residents, and visitors
- Control and document all arrivals, departures, visitors, vendors, and vehicles entering the property
- Ensure all access through the main gate is properly authorized, registered, and monitored
- Manage and control golf cart traffic and guest parking access
- Monitor CCTV systems and report any irregularities
- Coordinate and verify restaurant and spa reservations for access control purposes
- Maintain control of restricted access points, including back‑of‑house and villa access doors
- Issue and control exit passes according to established procedures
- Respond effectively to emergencies and support incident management protocols
- Provide First Aid assistance when required
- Ensure the property remains secure during low or non‑operational hours
- Utilize operational systems such as Alice, Opera, Outlook, and OpenTable to support daily operations




- Maintain familiarity with Executive Committee members, owners, and Palmilla community members to ensure seamless and discreet access

Qualifications

- Professional with a combination of security awareness and exceptional guest service, calm under pressure, attentive to detail, and committed to delivering a safe and welcoming environment at all times
- Advanced English proficiency (spoken and written); additional languages are an asset
- High school diploma or equivalent
- CPR and First Aid certification preferred
- Previous experience in security, hospitality, or guest‑facing roles is highly desirable
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- High level of responsibility, integrity, and reliability
- Ability to handle sensitive situations with discretion and professionalism
- Strong problem‑solving skills and ability to act quickly in emergency situations
- Guest‑oriented mindset with the ability to remain calm, courteous, and professional at all times

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